Protect privacy on social media

6 tips for keeping personal, client data safe

Inman News®

Would you give away your best client's personal contact information to a spammer or identity thief? If you are not actively protecting your client and personal contact lists on social media sites, you may be doing exactly that.

A couple of days ago, I used Facebook to ask a friend to give me a call. I included my office phone number. Later in the day, I received a note from another Facebook friend who must have seen the note on my Facebook Wall. My friend warned me: "Don't ever post your phone number on your wall. You'll get inundated with marketing calls."

I can certainly understand not posting your personal phone number on your public feed on Twitter, especially if you have hundreds or thousands of followers. On the other hand, my profile page shouldn't be an issue. After all, don't I control who sees what on those pages?

Here's the problem: When I send a message to someone else on any of the social media sites and include private information such as my direct phone number, pictures or other personal data, that person may not be as diligent about protecting their data as I am.

Part of the issue is data mining. A host of companies are doing this, including Google. Data mining can be fairly innocuous -- the site may be collecting information about users so it can better serve them. In most cases, however, this is not the case. Your personal data is quite valuable to advertisers. Many of the fun games on Facebook are nothing more than data-mining schemes.

Data mining can be dangerous. For example, when you sign up to play a game on Facebook, the application invites you to share your game results with your friends. As soon as you broadcast your results, you have handed over your database information to a third party.

I recently received a request to become the fan of an application that would tell me how many people had visited my Facebook profile page. The catch? I had to provide this company with access to all of my friends' data.

There are constant stories in the news about how various databases have been attacked by hackers. In fact, Google recently suffered a major attack from Chinese hackers. Banks are constant targets as well. If your personal data is compromised, it can lead to identity theft, credit-card issues, or even put your home and personal safety at risk.

What can you do to protect your privacy? Here are some tips.

1. Set your Facebook privacy settings to the maximum level you can tolerate
Facebook has recently improved its privacy settings. You can set up your profile to control who sees what parts of your profile. Again, the challenge is whether the people on your friends' list will be as diligent about protecting your data as you are. By limiting who has access to your personal information, you can limit your exposure. ...CONTINUED

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Submitted by Mike Parker on March 22, 2010 - 2:02pm.

Mike Parker
mparker@theblackwatercg.com

Dear Bernice,

Very astute article. One's enemies can find out way too much by accessing your social media contacts. We actually had to take "Powered by Compass" off of all our new clients because competitors were trying to steal them and harassing them with solicitation calls!

As you know, I am not a big booster of SM in real estate. I found it almost hilarious when I saw this post in another magazine:

“The level of frustration that has been expressed by thousands upon thousands of interviewed real estate professionals regarding the chasm that exists between their time spent engaged in social networking training, education, classes, and in social networking activity itself, compared to any significant and measurable ROI is startling,” said Dalton, a former 20-year president and owner of a 32-office real estate company. “Our research has provided irrefutable evidence that the preponderance of real estate professionals who claim to be significantly involved in the conventional practice of social networking and social media and who have built an enviable aggregation or community of” so-called” or liberally defined friends, fans, followers and users are struggling to attribute much, if any, additional income for what has become a pressing time-management issue to some and almost an addiction to others.” ---RIS Media

Here’s how I explained social media’s ineffectiveness in real estate over a year ago in that very magazine:

“My friend, Michael Krisa (“That Interview Guy”) explained it to me like this: “Advertising (or seeking to transact business) in social network sites is like this: You and I are in my newly renovated kitchen having a coffee. You ask me who did the work and I gladly refer the contractor because I am pleased with the job he did. As I’m writing down his name and number, there is a flash of light and the sickening sound of breaking glass as Home Depot throws a brick through my window promoting their own renovation team…ads on social network sites are just as welcome as that brick…and equally as annoying.”

If people spend hours each day social networking, the only bigger insult to their effort than no ROI is having their contacts usurped by a competitor! And don't think it won't happen!

 
Submitted by Susana Field, The Steamboat Gal, Steamboat Springs CO Realtor on March 26, 2010 - 5:04pm.

It seems odd that realtors would be concerned about privacy because isn't social media about becoming public and transparent in order to attract contacts? I of course understand we don't want to expose our passwords and financial info, but email addresses and phone numbers? Were people likewise concerned about privacy when phone books first came out?
Maybe a more appropriate/interesting discussion would be about finding the right balance between transparency and privacy within social media as realtors.

Susana Field
Exclusive Buyer Broker
Steamboat Springs, CO.

www.SteamboatGal.com