Industry News

The dog days of real estate

Future-Proof: Navigate Threats, Seize Opportunities at ICNY 2018 | Jan 22-26 at the Marriott Marquis, Times Square, New York

So the dog -- a fairly big black Lab -- threw up in the lobby five minutes before the potential buyers were supposed to show up. I swear I was nice about it. "I'm a real estate agent and I've got someone coming to see the apartment," I said to the dog's walker, a girl of about 16 who looked like she'd never seen dog vomit before. "Do you mind if I just fold the rug over a little bit before they come in?" I asked, adding, "I don't think it'll make it harder to clean up." The response I got five minutes later from an older woman who came down with a roll of paper towels: "I don't appreciate you being rude to my granddaughter!" I couldn't even figure out what got marked as rude -- not saying "please" before I folded the rug? Not offering to take off my Hermes scarf and lay it in the puddle of muck? Not petting the dog and pretending the whole thing hadn't happened? "I'm sorry, I didn't intend to be rude," I said to...