Anyone been 'burned' by their Realtor?

Inman Community brief

Editor’s note: The following is a reader comment in response to the Aug. 27 Inman News story, "Study sets benchmarks for customer service":

" … I’m less concerned about the quality and meaning of the awards than I am about customer service in the industry. As Susan [Krancer] points out, 80 percent isn’t really much to brag about.