On Sept. 11, 2001, our country experienced the unthinkable: terrorist attacks that killed nearly 3,000. We continue to heal, but the scars are still with us. This column first ran in my newsletter 10 years ago, and captures both the spirit and the tragedy of those times:

Words cannot describe the horror, fear, sadness, anger, numbness and pain that virtually every one of us experienced as a result of the 9/11 attacks. Words could also not describe the heroism, love, caring, support and strengthened connection that we experienced as a country as people banded together to help one another during this crisis.

On the morning of Sept. 11, 2001, Windermere Real Estate was kicking off its annual three-day symposium for its agents. The gathering included some of the most notable names in the business, as well as a number of classes for those seeking Graduate, Realtor Institute (GRI) and Certified Residential Specialist (CRS) designations. The planning for this event had taken months.

The opening session convened at 9 a.m. Pacific time. The 1,000-plus agents who had gathered for this event were riveted to the big-screen televisions broadcasting the unfolding tragedy.

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