Brokerage

RealSatisfied will help big LA brokerage boost customer satisfaction

Surveys will let managers at Dilbeck Real Estate track performance of 600 agents

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RealSatisfied, the agent review platform that automatically sends customer satisfaction surveys to homebuyers and sellers after a deal closes and makes that information available to brokers, has signed up Los Angeles-based Dilbeck Real Estate. Starting this month, all clients of Dilbeck Real Estate will get a survey from RealSatisfied when they buy or sell a home. Managers at the 600-agent brokerage have access to a dashboard where they can analyze survey results and drill down on responses for specific agents and clients. The ability to use RealSatisfied with Dilbeck Real Estate's existing platforms like Tribus, which powers its websites, and Lone Wolf, which powers its accounting system, was a key factor in the firm's decision to sign up with the service, said Dilbeck CFO Lynn Kornmann in a statement. When survey results indicate that a client was satisfied with the service they received, RealSatisfied asks them to write a recommendation on the agent's behalf. Agents can s...