This month, I made a purchase on a scale much smaller than buying a house but larger than your everyday trip to the store -- a propane grill to surprise my boyfriend on his birthday. I had no idea what I was doing and was desperately counting on good customer service to get me through the process. I ended up finding that at Lowe's before I ever stepped foot in a store. Because after a few minutes browsing on the home improvement website, a blue box at the bottom of the screen prompted me to start a chat with a representative. "Yes, please," I thought. I could get all my questions answered while avoiding the potentially awkward in-store sales pitch, under which my limited grill knowledge would crumble. I determined my options for assembly and delivery and which product I wanted, all without saying a word out loud. When I went to the store to see it in person, I walked in confident that I had enough understanding to avoid a major purchase fail, and Lowe's got my business. A ...
- A newly launched real estate tech product takes advantage of real-time communication that consumers crave to capture and convert online leads -- much like instant messaging -- from the moment a prospective buyer sees a listing.
- Websites powered by Voitrix feature three contact tabs above the search box -- call, email, text. Messages go straight to agents' smartphones.
Future-Proof: Navigate Threats, Seize Opportunities at ICNY 2018 | Jan 22-26 at the Marriott Marquis, Times Square, New York