How to manage rockstar egos

What does it take to encourage, mentor and control those who think they know it all?

Future-Proof: Navigate Threats, Seize Opportunities at ICNY 2018 | Jan 22-26 at the Marriott Marquis, Times Square, New York

Heithaus (middle) with Buddy Guy/Facebook SAN FRANCISCO -- Having talented employees is a goal of almost every boss, but what are managers supposed to do when their top performers bring as many headaches as they do transactions? "Real estate rockstars and rock n' roll rockstars have a lot in common,” John Heithaus said during a discussion at Inman Connect San Francisco. "But don’t be surprised when people act like people. Rockstars are people, too. Relate to them.” Heithaus, who has almost 25 years of experience in real estate, now runs two record labels in Nashville and has professionally traveled with the likes of Billy Joel and Elton John. Recognizing the parallels of high-maintenance egos in both industries, he outlined four ways to deal with a problem child who produces. Don't micro-manage Heithaus believes this extends to most adults, but especially for those who have shown they can perform at a high level without having to hover over their shoulders. "That's ...