How to manage rockstar egos

What does it take to encourage, mentor and control those who think they know it all?

SAN FRANCISCO — Having talented employees is a goal of almost every boss, but what are managers supposed to do when their top performers bring as many headaches as they do transactions?
“Real estate rockstars and rock n’ roll rockstars have a lot in common,” John Heithaus said during a discussion at Inman Connect San Francisco. “But don’t be surprised when people act like people. Rockstars are people, too. Relate to them.”