How to maximize real estate referrals by providing exceptional service

Top producer Brenda Fontaine shares the secrets behind 90 percent of her client acquisition
  • Referrals are the result of five-star service.
  • When you find yourself unable to respond quickly to client inquiries due to a hectic schedule, it is time to hire support.

How is it that some agents manage to generate a seemingly endless supply of real estate referrals while others never hear from past clients again? The answer is simple: customer service.