AgentBrokerage

Security breach at Keller Williams compromises associate information

A third party accessed parts of the company's system that contained private information
  • The breach potentially compromised current and former associates' information, including first and last names, addresses, Social Security numbers and Keller Williams usernames and passwords.
  • Those associates were sent a letter and offered a complimentary year-long subscription to an identity protection product.

How long should a franchisor hold onto an agent's personal information after that agent has left the franchisor for different pastures? That's a question many former Keller Williams agents are asking themselves after they received notice last week that a "security incident involving the personal information of some of current and former associates" could have compromised their personal information. One associate, who left the company in late 2008, shared the letter with Inman. [gview file="https://www.inman.com/wp-content/uploads/2017/07/KW-Letter.pdf"] Inman has reached out to Keller Williams to learn more about the number of former and current associates affected, as well as how long the company typically holds on to an associate's information after that person departs the franchise, and whether the company plans to change how it collects and stores associate information moving forward; we'll update the story with the responses. What happened? In the letter, which was ...