Security breach at Keller Williams compromises associate information

  • The breach potentially compromised current and former associates' information, including first and last names, addresses, Social Security numbers and Keller Williams usernames and passwords.
  • Those associates were sent a letter and offered a complimentary year-long subscription to an identity protection product.

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How long should a franchisor hold onto an agent’s personal information after that agent has left the franchisor for different pastures?