Ahead of announcing what’s poised to be a robust fourth-quarter earnings, Realogy shared it has tapped former Visa executive Melissa McSherry to serve as the company’s chief operating officer. McSherry will officially step into her role on Feb. 22, where she’ll lead the franchisor’s product, technology, enterprise marketing and customer experience initiatives. 

Ahead of revealing fourth-quarter earnings, Realogy has tapped former Visa executive Melissa McSherry to serve as the company’s chief operating officer, it announced Thursday. McSherry will officially step into her role on Feb. 22, where she’ll lead the franchisor’s product, technology, enterprise marketing and customer experience initiatives.

“Melissa is a bold leader who inspires teams,” Realogy President and CEO Ryan Schneider said in a statement. “She strategically leverages technology and data to build products that enhance the customer experience and drive growth. Melissa will help lead the next chapter of Realogy’s transformation as we accelerate delivery of a more seamless, digitized transaction and harness the power of our strong momentum.”

Melissa McSherry | Credit: Realogy

Prior to joining Realogy, McSherry crafted high-growth business strategies based on digital transformation and artificial intelligence technology for Visa as its senior vice president and global head of risk and identity solutions. Before her tenure at Visa, the Sanford and Harvard alumna spent 12 years at Capital One leading teams across card partnerships, corporate strategy, decision/data science, technology and AI.

“Realogy is an industry leader with unmatched scale, deep data access, strong brands, and powerful agents,” McSherry said of her decision to join Realogy. “I have admired the progress the company has made in transforming how consumers buy and sell homes, and I am excited to partner with Ryan Schneider and the talented leadership team to further amplify Realogy’s success as, together, we deliver the next chapter for the company and our customers.”

McSherry’s hiring seems to fall in line with Realogy’s 2022 growth strategy Schneider shared with Inman in December. The CEO said he planned to take a “collaborative approach” to the franchisor’s digital strategy, which includes investments in iBuying and power buying, mortgage and title, bespoke luxury solutions and forging partnerships with third-party tech companies.

“The transaction has to get simplified for the end customer [and] that includes helping the agent make it simpler. That’s where the integration of things like title and mortgage comes in,” he said. “Every model has got to go more digital, and no matter what your value proposition is, you’ve got to deliver more of it digitally.”

Email Marian McPherson

Show Comments Hide Comments

Comments

Sign up for Inman’s Morning Headlines
What you need to know to start your day with all the latest industry developments
By submitting your email address, you agree to receive marketing emails from Inman.
Success!
Thank you for subscribing to Morning Headlines.
Back to top
Only 3 days left to register for Inman Connect Las Vegas before prices go up! Don't miss the premier event for real estate pros.Register Now ×
Limited Time Offer: Get 1 year of Inman Select for $199SUBSCRIBE×
Log in
If you created your account with Google or Facebook
Don't have an account?
Forgot your password?
No Problem

Simply enter the email address you used to create your account and click "Reset Password". You will receive additional instructions via email.

Forgot your username? If so please contact customer support at (510) 658-9252

Password Reset Confirmation

Password Reset Instructions have been sent to

Subscribe to The Weekender
Get the week's leading headlines delivered straight to your inbox.
Top headlines from around the real estate industry. Breaking news as it happens.
15 stories covering tech, special reports, video and opinion.
Unique features from hacker profiles to portal watch and video interviews.
Unique features from hacker profiles to portal watch and video interviews.
It looks like you’re already a Select Member!
To subscribe to exclusive newsletters, visit your email preferences in the account settings.
Up-to-the-minute news and interviews in your inbox, ticket discounts for Inman events and more
1-Step CheckoutPay with a credit card
By continuing, you agree to Inman’s Terms of Use and Privacy Policy.

You will be charged . Your subscription will automatically renew for on . For more details on our payment terms and how to cancel, click here.

Interested in a group subscription?
Finish setting up your subscription
×