A real revolution has been happening in the labor market in the past five years. There is a new kind of entrepreneur giving rise to “the gig-economy,” which is rapidly growing in the US, and around the world. Surveys suggest that it could soon represent as much as 50 percent of the US workforce.
The brokers’ view of their value to their agents and the value that agents see in their brokers have grown so far apart that a radical change is needed. Brokers look at their businesses as though agents are working for them. But this is not how agents see their own businesses.
Redfin will never be Uber because while Uber successfully cracked the model of bringing value to both consumers and service providers, Redfin stopped one step short from going all the way.