Your reputation earned you the client, but are you sure you can keep them? These days many sellers are coming down with cases of the wandering eye. The changing tides and urgent needs that come along with selling real estate mean you have to pay attention to keep your clients and avoid your hard work going to waste.

Here are five reasons (and signs) your sellers might be shopping for your replacement:

1. You leave them with more questions than answers

If you find yourself explaining or unexplaining advice your clients have found elsewhere, you might be in grave danger of losing them. This usually means they feel both unsatisfied and uneducated. Both of these mean your commission’s in danger.

2. They’re flying blind

The days of the lemming consumer are over.

Now, clients and customers want to feel like they understand the process and what’s happening with their transaction. If you haven’t explained what the “road to closed” looks like, you’re leaving your client relationship and commission in danger. No one likes flying blind.

Sharing insights into how the home selling process works gives you a great opportunity to get back in your sellers’ good graces. Incorporate these statistics that sellers love into your explanation of the process to reinforce the fact that you’re an experienced real estate professional.

3. You’re hard of hearing

Repetition is a great tactic for making sure your audience gets the message … unless you’re paying that audience thousands of dollars to listen. Beware of repeat conversations, email exchanges and debates. These are clear indicators of client frustration and that they may soon be looking for your replacement.

4. You’re too nice

Smiles, gifts and great conversations are all a part of great client service, but they mean nothing if you can’t close the deals. Don’t mistake your great rapport with a client for a great working relationship. Ultimately, sellers want to work with the agent who can actually move them home.

 5. They’ve fallen in love with Google

The days of consumers passively waiting for service providers to meet their needs are long gone. When any or all of the above are true, your clients will start hunting for answers and help elsewhere. This is dangerous for your relationship because it means you’ve been officially dethroned as the “real estate expert” in their minds.

How to win back the client you already have …

In theory, most of the above can be solved by being candid and finding new ways, like shared Google docs, to keep in touch.

But we want to hear from those of you who’ve dealt with this challenge.

How do you win a client back when you sense they might be slipping away? 

This post was originally published on the Trulia Pro BlogFollow Trulia Pro on Twitter: @TruliaPro.

Show Comments Hide Comments
Sign up for Inman’s Morning Headlines
What you need to know to start your day with all the latest industry developments
By submitting your email address, you agree to receive marketing emails from Inman.
Thank you for subscribing to Morning Headlines.
Back to top
Only 3 days left to register for Inman Connect Las Vegas before prices go up! Don't miss the premier event for real estate pros.Register Now ×
Limited Time Offer: Get 1 year of Inman Select for $199SUBSCRIBE×
Log in
If you created your account with Google or Facebook
Don't have an account?
Forgot your password?
No Problem

Simply enter the email address you used to create your account and click "Reset Password". You will receive additional instructions via email.

Forgot your username? If so please contact customer support at (510) 658-9252

Password Reset Confirmation

Password Reset Instructions have been sent to

Subscribe to The Weekender
Get the week's leading headlines delivered straight to your inbox.
Top headlines from around the real estate industry. Breaking news as it happens.
15 stories covering tech, special reports, video and opinion.
Unique features from hacker profiles to portal watch and video interviews.
Unique features from hacker profiles to portal watch and video interviews.
It looks like you’re already a Select Member!
To subscribe to exclusive newsletters, visit your email preferences in the account settings.
Up-to-the-minute news and interviews in your inbox, ticket discounts for Inman events and more
1-Step CheckoutPay with a credit card
By continuing, you agree to Inman’s Terms of Use and Privacy Policy.

You will be charged . Your subscription will automatically renew for on . For more details on our payment terms and how to cancel, click here.

Interested in a group subscription?
Finish setting up your subscription