Zillow recording phone calls between agents and leads

While some agents appreciate the service, others find it unsettling
Published on Feb 4, 2016 | Updated on Feb 12, 2016
  • The new service helps agents avoid forgetting information on leads and improve their engagement style.
  • But some agents who've recently learned of the feature, which was introduced to some agent advertisers in as early as late November, find the feature unsettling.
  • Zillow discloses to leads who call agents that their conversations may be monitored or recorded.

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by CareyBot

In late November or early December, Zillow began making recordings of conversations between leads and agents who advertise on the site available to some of those agents. But online comments and interviews with a number of agents reveal that many agent advertisers only ...