• Staying calm in a heated situation allows you to remain in control.
  • Reciprocating with bad behavior might be vindicating -- and also foolish.
  • Know when enough is enough and when to abort mission.

Real estate is stressful, and with stress, our clients may exhibit personality traits we don’t expect. I recently had an experience with a difficult client that caused me to exercise some long-forgotten skills. How do you keep your senses, even when your client appears they have lost theirs? Here are four tips.

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