Even though nobody knows what lies ahead, a great leader should be capable of reacting effectively when faced with uncertainty. Here's what excellent crisis leadership looks like in a time like this
A positive team experience can reduce turnover, increase productivity and boost customer satisfaction. Here are 20 things you should be thinking about when cultivating a dynamic environment for your team
Creating a culture of accountability is the single most important key to increasing the per-person productivity on your team
What is important is you (and each of the agents on your team) is the need to have something to fall back on to generate new business.
We will return to a business when we get what we expect. We refer businesses when we get more than we expected.
At this point, it's way past time to provide women in our organizations the opportunities and recognition they deserve
Most teams wait too long to hire admin people and are too quick to bring on agents. The sole reason your team should be expanding is to provide better service to your clients.