Agent

How to handle ‘Why are the sellers moving?’ like a pro

Agents rely on vague one-liners or use the question to get the best deal for everyone involved
  • Buyer agents get the same question all the time: "Do you know why the sellers are moving?"
  • There are multiple reasons why clients ask. It might be a roundabout way of discovering whether the house or neighborhood has any hidden problems or stigmas attached. Others may be trying to gain leverage by knowing just how motivated the seller is to move.
  • Agents take different approaches to their response, depending on what they perceive the client wants. Keep it vague and move on, or address the buyer's inquiries upfront.

Over time, cynicism replaced "one man's trash" with "if they're selling it, what's wrong with it?" The dawn of questionable Craigslist mattresses and ubiquitous internet phishing scams have done nothing to build trust among bartering strangers. So during the biggest financial decision of their life, clients expect agents to be on their side, shielding them against dishonest intentions. And bad lots. That means any question that comes to mind is bound to roll right off the tongue, no filter. Maddening as it may be, agents hear this one all the time: "Do you know why the sellers are moving?" While you're up late pulling comps and keeping track of the critical details, the temptation to respond with "it's none of your business" is strong for many. Others say -- that's a perfectly legitimate question and can have a real bearing on a deal. A discussion thread on the Out of the Box Owl Facebook Group showed that agents who have become masters at handling this question d...