Opendoor acts to placate agents, though concerns persist

  • In response to criticism, Opendoor has adjusted its home 'money-back' guarantee to cover a buyer's agent's commission.
  • Some agents continue to criticize the startup for allegedly using misleading advertising and significantly adjusting offers after they've been accepted.

Imagine you represented a buyer in the purchase of a home from a startup — and that startup later came back to you and encouraged you to refund your commission because of a promise it made to your client. In Phoenix, the very thought of this upset some local agents.