Realtor gracefully guides ill, elderly client back to family

  • In working with some elderly clients, agents should stay understanding, be in prime problem-solving mode and have unlimited patience.
  • If clients are unhappy or being difficult, try to find out what is really bothering them.

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The elderly man’s worldly belongings, laid out neatly on a sofa in his almost-empty house, were a heart-rending sight for Charlotte, North Carolina, Realtor/broker Lynne Cosper-Lainis.