Agent, you could have done better: My Harvey story

As the hurricane left my apartment complex six feet underwater, my family was navigating a dicey rental situation
  • You don't need to wear an S on your chest to make an impact; just offer advice, direction and resources when you can.
  • Your reaction when disaster strikes could make or break your client relationships.

Learn the New Luxury Playbook at Luxury Connect | October 18-19 at the Beverly Hills Hotel

I didn’t sleep a wink on the night of Aug. 27. My racing heart, a knotted stomach and restless nerves kept me company as I stared at the weather radar for hours on end; Hurricane Harvey was pummelling my city, and there was nothing anyone could do but wait … and wait … and wait some more. In the hours, days and weeks that followed, I learned firsthand that the real estate agent plays a very important role in the recovery process that happens after a disaster -- but whether that role is a help or a hindrance is dependent upon the agent’s attitude, professionalism and capacity for compassion. Before the hit My husband and I have never lived in a house together. We came home to a small, roach-infested studio after we married; then, before our daughter was born, we upgraded to a much nicer, bigger two bedroom apartment. Lovely as it was, we still wanted a house. I wanted the space for my daughter to play freely. I wanted the backyard for my dog to run around. I wanted the s...