Agent, you could have done better: My Harvey story

  • You don't need to wear an S on your chest to make an impact; just offer advice, direction and resources when you can.
  • Your reaction when disaster strikes could make or break your client relationships.

I didn’t sleep a wink on the night of August 27. My racing heart, knotted stomach and restless nerves kept me company as I stared at the weather radar for hours on end; Hurricane Harvey was pummelling my city, and there was nothing anyone could do but wait … and wait … and wait some more. In the hours, days and weeks that followed, I learned firsthand that the real estate agent plays a very important role in the recovery process that happens after a disaster — but whether that role is a help or a hindrance is completely dependent upon the agent’s attitude.