Have suggestions for products that you’d like to see reviewed by our real estate technology expert? Email Craig Rowe.

Phoenix, Arizona-based real estate software company Chime announced at Inman Connect in Las Vegas that it has developed a chatbot to assist its users in responding to clients. The new feature will launch this fall.

Leads can be engaged from websites developed and run under Chime’s Intelligent IDX offering. Lead information obtained by the bot will feed directly to new records created within its customer relationship management (CRM), ensuring the integrity of data throughout the Chime “ecosystem.”

In addition to website development and a CRM, Chime also offers a digital and print marketing solution. Each product works cohesively to collectively capture, nurture and manage buyer and seller leads.

The chat tool engages new site visitors within 30 seconds and alerts the associated agent that a new conversation has been captured.

The Chime Assistant solution adds authenticity by recognizing from which lead source the individual originated. For example, “Thanks for your message on Zillow about the house on Elm Street … ” Users can tell the bot which lead sources to react to, and be alerted via text message.

In a press release sent to Inman, the company reports that the chatbot will “mirror human conversation” and “automatically classify” leads.

“Consumers are looking for immediate gratification and quick answers to their questions,” said Mike McGowan, vice president of sales for Chime, in the press release.

“Brokers already know their website can be a powerful lead generation tool, but by leveraging our AI-powered chatbot they will soon have even more opportunities to make a connection.”

The primary advantage of most chatbots is the shrinking of the lead onboard process. Agents can absorb new data on leads without manual interaction with their software.

Chatbots also help brokers reduce investments in lead-routing systems because of the direct-to-agent communication. Records of conversations can also be used in listing activity reports to sellers and help measure the effectiveness of a website’s ability to keep users on page.

To learn more about Chime and its new chat feature, visit the website or stop by the Chime booth (No. 704) at this week’s Inman Connect 2019 event to see a demonstration.

Have a technology product you would like to discuss? Email Craig Rowe

Show Comments Hide Comments
Sign up for Inman’s Morning Headlines
What you need to know to start your day with all the latest industry developments
By submitting your email address, you agree to receive marketing emails from Inman.
Success!
Thank you for subscribing to Morning Headlines.
Back to top
Only 3 days left to register for Inman Connect Las Vegas before prices go up! Don't miss the premier event for real estate pros.Register Now ×
Limited Time Offer: Get 1 year of Inman Select for $199SUBSCRIBE×
Log in
If you created your account with Google or Facebook
Don't have an account?
Forgot your password?
No Problem

Simply enter the email address you used to create your account and click "Reset Password". You will receive additional instructions via email.

Forgot your username? If so please contact customer support at (510) 658-9252

Password Reset Confirmation

Password Reset Instructions have been sent to

Subscribe to The Weekender
Get the week's leading headlines delivered straight to your inbox.
Top headlines from around the real estate industry. Breaking news as it happens.
15 stories covering tech, special reports, video and opinion.
Unique features from hacker profiles to portal watch and video interviews.
Unique features from hacker profiles to portal watch and video interviews.
It looks like you’re already a Select Member!
To subscribe to exclusive newsletters, visit your email preferences in the account settings.
Up-to-the-minute news and interviews in your inbox, ticket discounts for Inman events and more
1-Step CheckoutPay with a credit card
By continuing, you agree to Inman’s Terms of Use and Privacy Policy.

You will be charged . Your subscription will automatically renew for on . For more details on our payment terms and how to cancel, click here.

Interested in a group subscription?
Finish setting up your subscription
×