Anywhere Brands President Sue Yannaccone argued at Inman Connect New York on Wednesday that franchising helps brokerages scale up, and gives them tools they couldn’t otherwise access.

In these times, double down — on your skills, on your knowledge, on you. Join us Aug. 8-10 at Inman Connect Las Vegas to lean into the shift and learn from the best. Get your ticket now for the best price.

Sue Yannaccone knows it sounds funny, but she really loves franchises.

“When it comes to franchising, what I think is so uniquely amazing about it is the opportunity to help individual entrepreneurs,” Yannaccone said.

Yannaccone, who is president of Anywhere Brands, made the comments Wednesday morning during a session of Inman Connect New York that focused on, among other things, the benefits smaller companies might enjoy by aligning themselves with a bigger franchise brand. And Yannaccone argued that the benefits can be significant.

“As the world is evolving around them and they want to scale and grow in a different way,” Yannaccone said of brokerage owners, “we’re able to bring network and a community together to expand their businesses.”

From left to right, moderator Clelia Peters and Sue Yannaccone at Inman Connect New York Wednesday. Credit: AJ Canaria & Mercedes Santiago of MoxiWorks

Yannaccone went on to say that companies like hers — which operates a number of brands including Coldwell Banker, Century 21 and others — are able to help brokerage owners scale up more than they would otherwise be able to on their own. That’s in part because bigger companies bring a number of tools to the table, including technology that smaller companies can’t build or afford on their own.

Affiliating with a franchise brand can also help smaller companies, Yannaccone continued, by adding a layer of trust and market awareness.

Alternatively, Yannaccone said that unlike in other industries, franchises in real estate aren’t supposed to overwhelm brokerages’ unique character.

“We take existing businesses and are additive,” she said, adding a moment later that “I often say, and I learned long ago, that a franchisee of ours or an affiliate should be better off with us than without us.”

Later in the conversation, Yannaccone went on to discuss the point of technology in real estate more generally. Among other things, she said that the best customer relationship manager (CRM) is the “one somebody uses,” which alludes to the challenges companies sometimes face when trying to get their teams to actually adopt the tech they provide. And she argued that technology ultimately allows real estate professionals to focus on their “highest and best” activities.

“There’s a great role for technology,” Yannaccone said, “to eliminate friction.”

Correction: This post originally misspelled Sue Yannaccone’s last name. 

Email Jim Dalrymple II

Show Comments Hide Comments
Sign up for Inman’s Morning Headlines
What you need to know to start your day with all the latest industry developments
By submitting your email address, you agree to receive marketing emails from Inman.
Thank you for subscribing to Morning Headlines.
Back to top
Only 3 days left to register for Inman Connect Las Vegas before prices go up! Don't miss the premier event for real estate pros.Register Now ×
Limited Time Offer: Get 1 year of Inman Select for $199SUBSCRIBE×
Log in
If you created your account with Google or Facebook
Don't have an account?
Forgot your password?
No Problem

Simply enter the email address you used to create your account and click "Reset Password". You will receive additional instructions via email.

Forgot your username? If so please contact customer support at (510) 658-9252

Password Reset Confirmation

Password Reset Instructions have been sent to

Subscribe to The Weekender
Get the week's leading headlines delivered straight to your inbox.
Top headlines from around the real estate industry. Breaking news as it happens.
15 stories covering tech, special reports, video and opinion.
Unique features from hacker profiles to portal watch and video interviews.
Unique features from hacker profiles to portal watch and video interviews.
It looks like you’re already a Select Member!
To subscribe to exclusive newsletters, visit your email preferences in the account settings.
Up-to-the-minute news and interviews in your inbox, ticket discounts for Inman events and more
1-Step CheckoutPay with a credit card
By continuing, you agree to Inman’s Terms of Use and Privacy Policy.

You will be charged . Your subscription will automatically renew for on . For more details on our payment terms and how to cancel, click here.

Interested in a group subscription?
Finish setting up your subscription