Opinion
Strong leadership isn’t about never making mistakes. It’s about clear and transparent communication when mistakes are made
Concerned your relationship with your client is on shaky ground? Here are a few telltale signs that your customers might be taking their business to another agent (and how to fix those issues)
Focus on the activities that are best for your business
The 3 Rs of online feedback
CFPB deputy director steps down to tend to family matters, leaving behind a bureau embroiled in congressional criticism