Both companies have invested heavily in AI. But while Rocket consistently earns high marks for loan servicing, Mr. Cooper's J.D. Power rankings have been subpar for more than a decade
David Smith, who was president and CEO of CitiMortgage before joining Keller Home Financial Services in 2021, will oversee Truist's direct, correspondent and warehouse channels
JD Power warns that the mortgage customer experience is increasingly commoditized, with few lenders finding the right formula to be seen as trusted advisers
J.D. Power's annual Mortgage Servicer Satisfaction Study finds customer satisfaction is 26% higher when mortgages are originated and serviced by the same company
JD Power finds customer satisfaction is highest when lenders employ the right mix of technology and personal interactions
The LGBTQ+ Real Estate Alliance is 1 of 2 organizations that formed earlier this year amid tumult at the National Association of Gay and Lesbian Realtors