Technology

RealSatisfied signs up its first Realtor association, NC-based Pinehurst-Southern Pines

538 Realtor members will gain access to client survey service

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RealSatisfied, the service that provides client feedback to agents and brokers based on surveys it sends out on their behalf, has signed up its first association, the N.C.-based Pinehurst-Southern Pines Area Association of Realtors. Starting in a couple of weeks, RealSatisfied will automatically send customer satisfaction surveys to both buyer and seller clients of the association's 538 Realtor members when a transaction is completed, triggered by an integration between the association's MLS and software from RealSatisfied. PSPAAR's members will have access to RealSatisfied's "Agent Pro" suite of tools that include widgets that allow agents to publish recommendations to their websites, share recommendations automatically to realtor.com and to their social networks. Recommendations are not all agents will see, however. RealSatisfied, which launched in January 2012, provides the unvarnished survey results to agents and their management to help them improve their service. “T...