You’re fired! When is it OK to dump a real estate client?

Agents and brokers weigh in on a very tricky topic
  • Trust your body's "gut reaction" when you're stressed out by a client.
  • Don't keep a toxic client simply because of the fear of losing a commission.
  • There will be other buyers and sellers who are a good fit for you.

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The phone rings, and when you glance at the screen, your stomach clenches. It's time to make that split-second decision whether to answer the call or send it to voicemail. You take a deep breath and put on your best "client voice," but your gut is in knots. You dread talking to this particular person, and you brace yourself for the discussion. Does a potential deal in the future justify your discomfort? Recently, I've been reading threads on social media that ask: "When is it OK to dump a client?" This topic comes up regularly in both online and offline discussions. I wrote earlier this year about "3 signs it's time to fire your real estate client," which covered issues of mutual respect and your value as a professional. The issue deserves deeper thought, so I sought out the opinions of other agents and brokers in some of these online groups. Body talk A strong physical reaction is your first clue that you and the client might not be best suited for each other, said ...