'But my Zestimate is higher than that': 11 ways to respond

  • Zestimates do not take the finishes or updates into account -- the insides of the properties.
  • Agents should describe to sellers how the Zestimate is calculated, and they can use the explanations on Zillow's own website.

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You’re in the listing presentation, showing your potential clients the comparable listings in their neighborhood and making a recommendation about price, and it comes — the statement you’ve been dreading: “But Zillow’s Zestimate puts our house at $X higher than that price.”