The topic of today’s video comes from a friend of the show. He said one of his agents get really upset when a client doesn’t email or call back. This person has trouble misinterpreting long response times on text messages.

With the nature of text messaging and email, you can think someone is going one way when they are going the opposite; there’s no emotion in text, no inflection in the voice to help you understand.

“All you have to do is be consistent,” Tim Bray advises. If you’ve hit the person up on social media, called, left messages, texted — you’ve done all you can do, so don’t worry if they don’t respond.

The best way to pre-empt these problems is to have a huge pipeline, so that you aren’t letting everything ride on one client.

“As a real estate professional, you have to 100 percent believe in what you’re saying, which means you have to know,” Lazine adds.

You have to have the knowledge, the experience, be around the right people, know the right systems, know the things you are going to say are right because then, if you text someone and he or she doesn’t get back to you, it’s his or her bad. He or she is missing out on your knowledge and help.

On the other hand, if it’s an agent who’s not getting back to you, and it’s local, go find that person. If you go find the person face-to-face, the next time you call, the agent will be sure to call you back.

Show Comments Hide Comments
Sign up for Inman’s Morning Headlines
What you need to know to start your day with all the latest industry developments
By submitting your email address, you agree to receive marketing emails from Inman.
Thank you for subscribing to Morning Headlines.
Back to top
Only 3 days left to register for Inman Connect Las Vegas before prices go up! Don't miss the premier event for real estate pros.Register Now ×
Limited Time Offer: Get 1 year of Inman Select for $199SUBSCRIBE×
Log in
If you created your account with Google or Facebook
Don't have an account?
Forgot your password?
No Problem

Simply enter the email address you used to create your account and click "Reset Password". You will receive additional instructions via email.

Forgot your username? If so please contact customer support at (510) 658-9252

Password Reset Confirmation

Password Reset Instructions have been sent to

Subscribe to The Weekender
Get the week's leading headlines delivered straight to your inbox.
Top headlines from around the real estate industry. Breaking news as it happens.
15 stories covering tech, special reports, video and opinion.
Unique features from hacker profiles to portal watch and video interviews.
Unique features from hacker profiles to portal watch and video interviews.
It looks like you’re already a Select Member!
To subscribe to exclusive newsletters, visit your email preferences in the account settings.
Up-to-the-minute news and interviews in your inbox, ticket discounts for Inman events and more
1-Step CheckoutPay with a credit card
By continuing, you agree to Inman’s Terms of Use and Privacy Policy.

You will be charged . Your subscription will automatically renew for on . For more details on our payment terms and how to cancel, click here.

Interested in a group subscription?
Finish setting up your subscription