Should you use emojis when communicating with clients?

Unprofessional or engaging? Agents and consumers weigh in
  • There’s no one answer across the board, so it comes down to your comfort level and the client’s.

Should you use emojis? What did your gut tell you when you first read the question? My immediate response was, “it depends.” Even now, my stance hasn’t changed, as any action you take should ultimately focus on your particular target.