What happened to true customer service?

It’s all about the client experience — be respectful
  • Customer service is in the eye of the customer. Let's put the service back into "customer service" by listening and actually having empathy for our clients and their problems.

I have lot of experience being a dissatisfied customer. Most recently, the bank made a mistake, and an extra $9,700 was removed from my account late one Friday night. The bank has admitted that something happened and has acknowledged that the same check was presented twice for payment and paid.