Valet Living debuts rental turnover service

Quick Turns promises to get rental units ready for new tenants in 5 days — or pay landlords rent if it takes longer

Rental amenities services company Valet Living announced a new service this week that is designed to speed up and simplify the process of turning over rental units between tenants — and save property owners money along the way.

The service, called Quick Turns, is geared toward properties that already have their own existing management, but could also benefit from assistance when preparing for new tenants. According to a Valet Living statement, the service provides housekeeping, carpet cleaning, painting and maintenance when one tenant moves out and before another moves in.

In addition, Valet Living promises to complete all that work within five days. If the company misses that target, it pays the property owner rent for every day that it’s late. According to the company, this turnaround time is considerably faster than normal, with averages across the industry running between 15 and 25 days.

Valet Living also argues that a faster turnaround time between tenants translates to between 2 and 3 percent in revenue growth per year.

Jim Collins

“Drawing from Valet Living’s expansive network of premium contractors, our turn service is exactly what busy property management teams need: quick, consistent, and reliable year-round,” Jim Collins, Valet Living’s vice president of Quick Turns, said in a statement.

As of this week, Quick Turns is available in nine metro areas including Dallas, Los Angeles, Denver, Phoenix and Orlando, among others.

Rates to use Quick Turns vary from property to property and depending on specific needs. Valet Living said that it charges a flat monthly fee, but declined to provide a specific price range or breakdown. The service is available for residential communities, rather than single-family or short-term rentals.

Quick Turns also includes “porter service,” which involves doing more general maintenance.

Valet Living was founded in 1995 and provides things such as garbage collection and recycling, pet grooming, dog park design and concierge services for rental communities. The company has a proprietary app that residents use to request assistance.

Services such as the newly announced Quick Turns are not meant to entirely replace property managers. Rather, these services are meant to supplement the efforts of managers so that they “avoid unexpected budget surprises” and can “focus on their core business,” according to the company’s statement.

In that regard, Valet Living falls into a growing category of service providers that zero in on individual parts of the management experience without fully taking over properties.

Earlier this month, for example, startup Latchel announced that it had raised $2.3 million, which it plans to spend expanding its 24-hour emergency maintenance hotline. Property managers who sign up to use the hotline get to delegate their most pressing maintenance requests, while still handling most other responsibilities themselves.

Shawn Handrahan

In Valet Living’s case, the company says that it operates in 40 states and provides services of one kind or another to 1.3 million rental units. In a statement, CEO Shawn Handrahan described the new Quick Turns service as a “step forward” for the company’s vision.

“We’re excited to introduce new ways to depend on Valet Living as a trusted partner for property managers and to help deliver a quality experience for existing and future residents,” Handrahan said.

Update: This post was updated after publication with additional information about the costs and availability of Quick Turns.

Email Jim Dalrymple II

How do you stay ahead in a changing market? Inman Connect Las Vegas — featuring 250+ experts from across the industry sharing insight and tactics to navigate threat and seize opportunity in tomorrow’s real estate market. Join more than 4,000 top producers, brokers and industry leaders to network and discover what’s next, July 23-26 at the Aria Resort. Hurry! Tickets are going fast, register today!

Thinking of bringing your team? There are special onsite perks and discounts when you buy tickets together. Contact us to find out more.

SAVE MY SEAT