Whether it’s explaining trash disposal, providing lease information or coordinating a visit by a plumber, communicating with tenants costs time and money for property managers and landlords.

This story is featured in this week’s premier edition of Inman’s weekly newsletter, Property Portfolio. Every Tuesday, the newsletter explores the overlapping worlds of real estate professionals and the fast-growing property investment and management sector. Sign up to receive Property Portfolio here.

Whether it’s explaining an apartment’s unique trash disposal system, providing lease information or coordinating a visit by a plumber, communicating with tenants costs time and money for property managers and landlords. In the year 2019, why not outsource all that to an artificial intelligence assistant?

Property management tech company Zego recently unveiled such an AI assistant, “Millie,” to help its customers with common tenant questions and needs. Millie joins a range of other recent AI-powered assistants that cater to property managers and tenants, such as Aptly, Jack and Zenplace.

Some of the common tenant queries Millie reportedly handles easily are: “when does my lease expire?” and “what time does the leasing office close today?”

It also can reach out to tenants to ask about and explain the process of lease renewals. Tenants can be prompted to fill out customer satisfaction surveys, and even write online reviews.

Millie can be a salesperson, too. She “upsells various services to drive ancillary revenue,” Zego says on its website.

The AI assistant is one component of Zego’s larger platform, which is designed to help property managers service buildings and engage tenants in a range of ways.

The platform offers basic online property management functions, such as a system for tenants to pay rent and request maintenance. Managers can also use the software to manually communicate with tenants via online chat or text message and make announcements.

But the platform is designed to enhance a tenant’s living experience in some more creative ways as well. For example, property managers can customize the app to allow tenants to book services at discounts, such as cleaning and dog walking.

Smart home devices are also available for purchase through Zego’s mobile app for tenants, and, once installed, those devices can controlled from the app as well.

Depending on the gadgets that a building or apartment is outfitted with, a tenant might use the app to unlock a door, provide a temporary access code to a guest or maintenance worker or turn on the thermostat.

Zego’s “Smart package” of smart device can be purchased and installed to allow full use of such capabilities.

Through a partnership with real estate investor S2 Capital and Amazon, Zego is slated to serve 30,000 S2 apartment units over the next three years.

In December, it already covered 20,000 units spread across 100 “multifamily communities” in the U.S., according to Zego.

Zego’s Millie adds to a growing list of AI-powered assistants that are meant to automate a wide array of real estate services.

Jack is an example of another AI assistant for property managers. If a tenant complains via message that their sink is clogged, he serves as the first line of defense against having to send a plumber.

“Did you try a plunger or the reset button on the disposal?” Jack would respond, according to its website. Jack and other AI-powered property management assistants can also help qualify renter leads and schedule showings.

AI is absolutely having a moment in residential real estate right now more broadly, with new assistants for various groups of consumers and professionals being released all the time.

Keller Williams and Realogy, for example, are among the better-known real estate franchise companies that have unveiled AI-powered personal assistants for agents, capable of performing tasks on voice command.

Email Teke Wiggin.

Show Comments Hide Comments


Sign up for Inman’s Morning Headlines
What you need to know to start your day with all the latest industry developments
By submitting your email address, you agree to receive marketing emails from Inman.
Thank you for subscribing to Morning Headlines.
Back to top
Only 3 days left to register for Inman Connect Las Vegas before prices go up! Don't miss the premier event for real estate pros.Register Now ×
Limited Time Offer: Get 1 year of Inman Select for $199SUBSCRIBE×
Log in
If you created your account with Google or Facebook
Don't have an account?
Forgot your password?
No Problem

Simply enter the email address you used to create your account and click "Reset Password". You will receive additional instructions via email.

Forgot your username? If so please contact customer support at (510) 658-9252

Password Reset Confirmation

Password Reset Instructions have been sent to

Subscribe to The Weekender
Get the week's leading headlines delivered straight to your inbox.
Top headlines from around the real estate industry. Breaking news as it happens.
15 stories covering tech, special reports, video and opinion.
Unique features from hacker profiles to portal watch and video interviews.
Unique features from hacker profiles to portal watch and video interviews.
It looks like you’re already a Select Member!
To subscribe to exclusive newsletters, visit your email preferences in the account settings.
Up-to-the-minute news and interviews in your inbox, ticket discounts for Inman events and more
1-Step CheckoutPay with a credit card
By continuing, you agree to Inman’s Terms of Use and Privacy Policy.

You will be charged . Your subscription will automatically renew for on . For more details on our payment terms and how to cancel, click here.

Interested in a group subscription?
Finish setting up your subscription