Stephanie Anton and Sven Andersen agreed during Inman Connect that leaders need to focus on culture and think outside the box.

It’s not too late to join us virtually for Inman Connect! We have a stellar lineup planned through Thursday. Register now to jump into the live sessions today, plus you’ll have access to what you missed on-demand. Register now.

For Stephanie Anton, recruiting and retention are all about culture.

“Retention is all about culture because I think when you build culture, you build loyalty,” she said Tuesday. “And retention is just re-recruiting your agents.”

Anton — who is a senior vice president at Corcoran — made the comments Tuesday during Inman Connect in a session dubbed “Operating at the Speed of Now: Recruiting and Retaining Talent in 2021 and Beyond.” The session also included Sven Andersen, president and CEO of Andersen Group Realty in Massachusetts, and focused on concrete tips real estate leaders can use to attract the best talent in the industry.

The gist of the session was that agents need to feel supported and connected to their brokerage. But here are the specifics that Anton and Andersen use themselves, and which they recommended to other leaders:

Reward top producers

Anton said she has spent much of her multi-decade career working with top producers, and the reality is that “they want to be treated differently.” Doing so, then, is one of they keys to ensuring they don’t jump ship to another brokerage.

“Recognition is something you need to do year round,” she added.

Anton specifically recommended providing networking opportunities with other top producers, offering top-producers a higher level of support, and giving them “things like badges they can use.” The objective, she said, is to build more than just an intellectual connection with agents.

“You can make an intellectual connection with someone,” she said, “but emotionally, that’s when they’ll stay.”

Clockwise from top left, Sven Andersen, moderator Jorge Guerra, and Stephanie Anton at Inman Connect Tuesday. Credit: Inman

Slide into DMs

Both Anton and Andersen said they like to use social media to connect with potential agents. But Anton said she specifically like to directly message people — a practice known colloquially as sliding into a person’s DMs — on Instagram because on other platforms people sometime never see messages from non-contacts.

“You can ignore all the email that comes in, but I pay a lot more attention when someone DMs me,” she said. “Especially when it’s on Instagram. On Instagram I find that I see it. It’s a way to stand out and connect.”

Andersen added that in some cases he likes to simply comment on people’s social media posts in order to build a relationship with them. The goal isn’t to explicitly sell them on the idea of joining or staying at a brokerage, but instead to show that you care.

“We just need to make sure we stay top of mind,” he explained, “and those little things we do make a difference.”

Additionally, Andersen said he has had success reaching out to people on LinkedIn.

Look for talent outside real estate

In recent months, Andersen has recruited a number of people for his company from the hospitality industry. He said this is a particularly good moment for recruiting non-real estate professionals into real estate positions because many “people are rethinking their careers.” And the skill sets in the hospitality industry translate well into real estate.

“We find that the people in these sectors are humble and hungry,” he explained.

Anton agreed and said that some of the best people she has worked with started off waiting tables and loving it.

“They are people that, A) are motivated by money, B) are high-service, and C) that do their job better when they’re in the weeds,” Anton said.

The specific industries that generate the best real estate recruits may vary by location, but both leaders’ point was that other industries can be fertile recruiting grounds

Clockwise from top left, Sven Andersen, moderator Jorge Guerra, and Stephanie Anton at Inman Connect Tuesday. Credit: Inman

Reach out to agents on the other side of deals

Anton said that it’s important for company leaders to congratulate and communicate with their own agents, but there’s no reason they have to stop there. If they’re interested in hiring , they can also ping the people who are working with their agents.

“Reach out to the agents on the other side of your agent’s transactions,” Anton suggested. “Send them a note of congratulations.”

Focus on culture and communication

In the end, there isn’t one magic recipe for building a brokerage full of successful agents. But both Andersen and Anton said its important to stay in communication with agents and to build a culture they want to be a part of. That specifically happens when, among other things, brokerages have a consistent message.

“They have a very clear brand message and they can articulate that,” Anton said of successful companies.

Andersen added that he has also focused his efforts on things like training and, during the coronavirus pandemic, holding virtual events to make sure his people still interact with one another.

“This whole pandemic changes the things we do,” he said. “You’ve just gotta think out of the box.”

Email Jim Dalrymple II

Show Comments Hide Comments

Comments

Sign up for Inman’s Morning Headlines
What you need to know to start your day with all the latest industry developments
By submitting your email address, you agree to receive marketing emails from Inman.
Success!
Thank you for subscribing to Morning Headlines.
Back to top
Will you attend ICLV virtually or in-person? The agenda is packed with stellar speakers and sessions.Learn More×
Limited time: Get 30 days of Inman Select for $5.SUBSCRIBE×
Log in
If you created your account with Google or Facebook
Don't have an account?
Forgot your password?
No Problem

Simply enter the email address you used to create your account and click "Reset Password". You will receive additional instructions via email.

Forgot your username? If so please contact customer support at (510) 658-9252

Password Reset Confirmation

Password Reset Instructions have been sent to

Subscribe to The Weekender
Get the week's leading headlines delivered straight to your inbox.
Top headlines from around the real estate industry. Breaking news as it happens.
15 stories covering tech, special reports, video and opinion.
Unique features from hacker profiles to portal watch and video interviews.
Unique features from hacker profiles to portal watch and video interviews.
It looks like you’re already a Select Member!
To subscribe to exclusive newsletters, visit your email preferences in the account settings.
Up-to-the-minute news and interviews in your inbox, ticket discounts for Inman events and more
1-Step CheckoutPay with a credit card
By continuing, you agree to Inman’s Terms of Use and Privacy Policy.

You will be charged . Your subscription will automatically renew for on . For more details on our payment terms and how to cancel, click here.

Interested in a group subscription?
Finish setting up your subscription