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Real estate industry vet Peter Ianos has joined The Agency as head of operations for the firm’s Core Services division, The Agency has informed Inman.
Ianos has worked in real estate franchise operations, brokerage services and strategic growth for more than 20 years, with six of those years spent at Century 21 and 12 spent at Engel & Völkers. Most recently, Ianos served as chief experience officer (CXO) at Engel & Völkers, a role that he departed in January.
Rainy Hake Austin | The Agency
“I am thrilled to welcome Peter Ianos to The Agency’s leadership team,” The Agency President Rainy Hake Austin said in a statement. “His deep expertise in real estate operations, coupled with his firsthand understanding of the elevated service expectations in the luxury market, makes him an invaluable addition as we continue to scale our core services.
“As the industry evolves, ancillary services have become a key differentiator, providing both elevated client experiences and alternative revenue streams,” Austin continued. “Peter’s leadership will ensure we partner with the best in the business, delivering seamless, white-glove service that meets and exceeds the expectations of our discerning clientele. As we expand our global footprint, strengthening our core services will be instrumental in providing our agents and clients with an unparalleled, full-service real estate experience.”
Engel & Völkers said, “We wish Peter all the best in his future endeavors.”
Before he was named as chief experience officer of Engel & Völkers Americas, Ianos served in a supporting role to the C-suite as chief of staff. Prior to that, he was senior vice president of expansion in the Americas. Through those roles and others, Ianos has gained substantial experience in brokerage operations, agent support and real estate services.
The Agency said that as it continues to grow globally, the continued development of the firm’s Core Services division will play an important role in that growth, and in boosting the firm’s overall value proposition. The luxury brokerage has been working over the past few years to bolster ancillary services by launching mortgage company Aclara Lending in partnership with Barrett Financial Group and title company EastWest Abstract in partnership with Langdon Title.
The company’s core services also encompass relocation, escrow, insurance and more to streamline the homebuying and selling process for clients and the agents who serve them.
Burke Smith | The Agency
“What truly sets Peter apart is his passion for experience and people — he understands that exceptional service is at the heart of every successful real estate transaction,” said Burke Smith, executive vice president of affiliated businesses at The Agency.
“With Peter’s people-first approach, we are set to disrupt the way Core Services have traditionally been done, ensuring that every stage of the transaction is infused with the same Agency-quality experience our clients expect at the brokerage level. By controlling the entire real estate journey, we will deliver a seamless, elevated service that redefines what’s possible in the luxury space.”
Ianos said he admired The Agency’s brand and ethos, which attracted him to the firm.
Peter Ianos | The Agency
“Over the years, I’ve crossed paths with many incredible people at The Agency, and it quickly became clear this is a place I want to be,” Ianos said in a statement.
“Reading The Agency’s ‘Rulebook’ really drove it home — the rules are unconventional and daring, but they prioritize a positive and collaborative atmosphere, which is something I am truly excited to be a part of. The Agency has built an incredible brand, known for its elevated approach to real estate and unwavering commitment to its agents. I look forward to working alongside the exceptional leadership team to further enhance operations, optimize services, and contribute to the firm’s continued growth and success.”
Ianos is the second appointment to The Agency’s leadership team to be announced in the past week. Zane Burnett also has joined the firm from Rechat to serve as executive vice president of digital strategy.
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