Both companies have invested heavily in AI. But while Rocket consistently earns high marks for loan servicing, Mr. Cooper's J.D. Power rankings have been subpar for more than a decade
'Overall customer satisfaction with primary mortgage originators has dropped 5 points (on a 1,000-point scale) this year, driven largely by declines in satisfaction with the refinancing process,' JD Power
The JD Power satisfaction survey also ranked Century 21 highest among first-time buyers and sellers
Believe it or not, it doesn't take much to keep future buyers happy, according to a survey from J.D. Power
The new breed of first-time and young borrowers expect more than they seem to be getting
JD Power study says lenders still have a long way to go in using technology to address pain points in mortgage transaction