Personal information in exposed files included names, addresses, phone numbers, Social Security numbers, dates of birth and bank account numbers, Mr. Cooper tells regulators
The loan servicing giant faces multiple lawsuits over recent cybersecurity breach and will provide 2 years of identity protection services and credit monitoring to all current and former customers
The servicer is facing 5 separate federal lawsuits over an Oct. 31 cyberattack that knocked out services for days and prevented borrowers from accessing their accounts or paying home loans
More than 4M homeowners send their mortgage payments to Mr. Cooper, but it's unclear how many had their data exposed as the company continues to investigate security breach
Over 4M mortgage customers have been unable to make their payments since the company announced it had been attacked on Oct. 31
In settling with state regulators, the Miami-based electronic payment processor is looking to close the books on a 2021 test that triggered $2.3B in erroneous mortgage payments
Mortgage technology, title provider and cloud-based banking platform has eliminated more than 1,000 positions in 5 rounds of layoffs in the last 16 months
Thanks to its Home Point Capital acquisition and other pending transactions, the loan servicing giant delivered upbeat Q2 results Wednesday and expects to hit a $1 trillion target by year's end
ACI Worldwide admits no wrongdoing in settling CFPB's first-ever enforcement action over handling of consumer data in the processing of mortgage payments
Bulk acquisition of servicing rights to 45,000 Ginnie Mae loans from Village Capital & Investment brings Planet's servicing portfolio to $94B with more purchases eyed for 2023
Loan servicer Mr. Cooper is 'deeply disappointed' that the HUD OIG audit focused on problems it says were mostly technical, rather than on borrower outcomes
Consumer Financial Protection Bureau warns of reputational and legal risks of relying on 'deficient chatbots' as a primary mode of interacting with customers
After selling off originations businesses and laying off thousands of employees, Home Point agrees to sell itself — and $84B in mortgage servicing rights — for $324M in cash
The loan servicer spends 'several hundred million dollars a year' on call center operations and expects $50M in annual savings at the outset of a 'multiyear' artificial intelligence project
Mortgage veteran Kurt Johnson, who held executive roles at Indymac Bank and OneWest Bank before joining Mr. Cooper in 2015, succeeds Jaime Gow as CFO, it was announced this week