Agent/broker perspective: The buyer blame game

How do agents and brokers handle unhappy post-purchase homebuyers?
  • There are always going to be some unhappy post-purchase buyers looking to blame the agent for their concerns. The broker should be involved immediately in these cases.
  • Legal protections for the agent and office are built into contracts, but brokers can secure an extra layer of defense by purchasing E/O insurance.

A Miami real estate agent has a very unhappy customer just a few months after helping them purchase a new home.