What quality leadership in a brokerage looks like

Management that fears or loathes hearing the truth need not apply

Imagine a real estate brokerage in which the management’s focus is truly 100 percent on agents. Where real estate agents are the customers. Instead of focusing on the next recruit, sales meeting or metric, the brokerage’s management takes the time to pay attention to what’s in the house versus what’s outside of it. Agents are more than just a number with a sales volume attached to their name.