Confidence in a listing presentation comes from showing a seller that you already know what happens when the market won’t cooperate.

You are sitting at a seller’s kitchen table. The presentation is going well. They like you, they like the number, and you can feel the listing agreement getting signed. So you do the thing that feels right in the moment. You skip the hard part. You do not bring up what happens if the phone does not ring in three weeks, because why introduce doubt into a room that already trusts you?

Here is the problem. Inman reported in late August that sellers now outnumber buyers by 51 percent. Inventory is at a four-month high. Price reductions are running at levels we have not seen in years. The market you just presented to that seller is not the market they remember, and it is not the market that will exist in three weeks either.

Trust breaks when you look surprised

Sellers do not lose trust in you because the market turns. They lose trust in you because you looked surprised when it did. Every conversation you avoid at the listing appointment becomes a conversation you have to have later, with less credibility and a seller who is already frustrated.

The agents winning listings right now are not the ones promising the highest number. They are the ones who walked the seller through what could happen before anything happened.

Pre-sell the price adjustment

Start with the price adjustment. I have watched listing agents in our market build a price correction directly into the listing agreement. Not as a hedge, and not as a lack of confidence in the number. They tell the seller plainly, we are going to market this hard at the price we agreed to, and if we do not have an offer in the first three weeks, we adjust.

That agent did not lose the listing for asking. They won it, because no other agent in that room was willing to say out loud what everyone already suspected.

That conversation only works if you did the homework. Pull the expired listings, not just the solds. Show them how many days those homes sat, how many price reductions they took, and where they finally landed.

You are not asking the seller to trust your opinion about their house. You are showing them what already happened to the houses that waited. The data makes the argument, and you get to be the person who brought it.

Tell them what buyers are actually asking for

The same logic applies to the home inspection. Use your own experience here, whether you were the listing agent on your last three deals or the one writing the requests from the buyer’s side. Tell the seller what buyers in your market are actually asking for right now, and more importantly, what they are actually getting.

Because your seller believes their home is closer to perfect than it is. Every seller does. They need to hear that in a market with this much inventory, buyers have room to ask, and they are asking.

A seller who has heard that range in advance reads a repair request as normal. A seller hearing it for the first time reads it as an attack, and now you are managing emotion instead of managing a transaction.

Let the appraiser make your argument

Then there is the appraisal, and this is the one agents underuse. If the comps support a number below where your seller wants to go active, say so, and then tell them who else is going to say it. An appraiser is an independent third party with no relationship to you, no relationship to the buyer and no reason to be generous.

They are going to open the same comps you just put on this table and reach the same conclusion. That reframes the entire conversation. You are no longer the agent talking their price down. You are the only person in the room telling them early.

The agent avoiding this is not more confident

Agents push back on this. They tell me that talking about price reductions upfront signals you do not believe in the number, and that the agent down the street promising more will win the listing. Here is my answer. An agent who is not talking about price reductions in this market is not following this market.

There have been more reductions in the last year than we have seen in a long time. That agent is not more confident than you. They are less informed, and the seller will figure that out in about four weeks.

Start with why they are selling

None of this works without knowing why they are selling. Ask. Some sellers need to be gone by a date and the price conversation is urgent. Others are testing a number, and if it does not hit, they will wait until spring or turn the place into a rental. Those are two completely different listings and two completely different strategies.

When you ask about motivation, you are telling the seller you are working their situation, not your commission. That is what buys you the right to bring up a price correction before you ever bring it up.

You cannot control the market. You cannot control what a buyer’s inspector finds or what an appraiser decides a house is worth. What you control is whether your seller heard about it from you first.

Confidence in a listing presentation is not promising a seller the market will cooperate. It is showing them you already know what happens when it does not.

Kyle Crawford is VP of Strategy for Century 21 New Millennium. Get connected on LinkedIn and Instagram.

Show Comments Hide Comments
Sign up for Inman’s Morning Headlines
What you need to know to start your day with all the latest industry developments
By submitting your email address, you agree to receive marketing emails from Inman.
Success!
Thank you for subscribing to Morning Headlines.
Only 3 days left to register for Inman Connect Las Vegas before prices go up! Don't miss the premier event for real estate pros.Register Now ×
Limited Time Offer: Get 1 year of Inman Select for $199SUBSCRIBE×
Log in
If you created your account with Google or Facebook
Don't have an account?
Forgot your password?
No Problem

Simply enter the email address you used to create your account and click "Reset Password". You will receive additional instructions via email.

Forgot your username? If so please contact customer support at (510) 658-9252

Password Reset Confirmation

Password Reset Instructions have been sent to

Subscribe to The Weekender
Get the week's leading headlines delivered straight to your inbox.
Top headlines from around the real estate industry. Breaking news as it happens.
15 stories covering tech, special reports, video and opinion.
Unique features from hacker profiles to portal watch and video interviews.
Unique features from hacker profiles to portal watch and video interviews.
It looks like you’re already a Select Member!
To subscribe to exclusive newsletters, visit your email preferences in the account settings.
Up-to-the-minute news and interviews in your inbox, ticket discounts for Inman events and more
1-Step CheckoutPay with a credit card
By continuing, you agree to Inman’s Terms of Use and Privacy Policy.

You will be charged . Your subscription will automatically renew for on . For more details on our payment terms and how to cancel, click here.

Interested in a group subscription?
Finish setting up your subscription
×