CFPB alleges some homeowners who sought forbearance during the pandemic were charged improper late fees and weren't fully informed of their options
Mr. Cooper, which had 8,200 employees at the end of last year, laid off 250 workers from its lending business during the first quarter and announced another 420 layoffs in June
Latest funding round, led by Fifth Wall with participation by Fidelity National Financial, RWT Horizons and 1Sharpe Ventures, brings total funding to date to $13.5M
J.D. Power's annual Mortgage Servicer Satisfaction Study finds customer satisfaction is 26% higher when mortgages are originated and serviced by the same company
'Bank-on-your-phone experience' lets consumers manage entire homeownership lifecycle from any device
Company raises guidance on strong second quarter performance, impact of Top of Mind and eMBS acquisitions
Various government regulators allege the bank had shoddy mortgage servicing and foreclosure activity oversight
2 out of 3 who file grievances get some sort of satisfaction
Company counts 15 of the 20 top mortgage lenders and servicers as clients
Fannie Mae to require use of tool in the 'near future'
Opinion
Commentary: Foreclosure reviews were flawed, but settlement only raises more questions
Lenders score points for intiating contact
Customer satisfaction scores fall two years in a row