As an agent, what happens if you find yourself in a heated, angry situation with a client? Do you a have strategy in place to positively resolve disputes? If the answer is no, read on for a few pointers and scripts to use
by Bernice Ross Jun 24
Peter Hernandez dominates his listing appointment close ratio
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What provides as much pleasure as 2,000 bars of chocolate? Your smile
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The trick is in the follow-up
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Get off the multitasking bandwagon, because it's doing more than just killing your productivity
by Bernice Ross Oct 20