• You have to exceed your clients’ expectations to deliver good customer service.
  • Great customer service is something you have to do 100 percent of the time, and not just 99 percent of the time.
  • What you say matters. Be intentional.

If you are working with homebuyers who like craft beer, don’t just show them on a map how close the nearest brewery is to the house. Drive them past the brewery on the way to the showing, then provide them with a growler of the spot’s signature brew when you arrive.

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