Details matter: 3 ways to provide a better client experience

Little things mean a lot when it comes to making a big impression on clients
  • A memorable client experience includes good communication, personalization and close attention to detail.

One of my favorite places to sit is out on the patio of my office with a cup of coffee. Not only is the environment amazing, but every day, I also get a vital lesson in excellent client service and going the extra mile from my neighbor Tony at Southern California Jet Skis.