“Welcome, Zillow. Seriously,” Opendoor said in an official statement. “We are genuinely excited, having invented this new category in 2014, and it’s invigorating to see a host of others in the industry recognize the importance of removing hassle and time from the transaction.”
But outside this polite acknowledgement of the new entrant, Opendoor executives are taking a different tack, aggressively subtweeting (posting subliminally negative things on Twitter without directly mentioning your target) about Zillow’s new home-flipping service.
Eric Wu, Opendoor’s typically poised and polished CEO, must’ve had some advance notice of Zillow’s move, because he tweeted on April 11 (a day prior to Zillow’s announcement): “Imitation is the sincerest form of flattery…”
Imitation is the sincerest form of flattery…Hold the chicken manureOwning the end-to-end customer experience READ MORE
— Eric Wu (@ericwu01) April 12, 2018
“Oldest tactic in a incumbent playbook: Announce vapor ware in a press release when a better startup approach is finishing a financing round,” Opendoor Executive Chairman Keith Rabois tweeted Thursday.
Oldest tactic in a incumbent playbook: Announce vapor ware in a press release when a better startup approach is finishing a financing round.
— Keith Rabois (@rabois) April 12, 2018
Opendoor cofounder Jd Ross tweeted a photo of Apple’s famed 1981 newspaper ad welcoming IBM to the personal computer market: “Welcome, IBM. Seriously.” Sounds similar to Opendoor’s statement — and Ross’s tweet makes it clear where Opendoor sees itself in the Apple/IBM analogy.
— Jd Ross (@justindross) April 12, 2018
Rabois also responded on Twitter to some readers questioning the health of Opendoor’s funding (the company is reportedly in the midst of raising another $200 million on a $2 billion valuation) and agreeing with the idea that it’s hard for a company known as an information marketplace — like Zillow — to pivot and succeed in transactions.
“The Zillow of China tried this and proceeded to lose 75% of its market cap :),” he wrote, with a smiley face for emphasis.
The Zillow of China tried this and proceeded to lose 75% of its market cap :)
— Keith Rabois (@rabois) April 13, 2018
When asked about Opendoor’s approach on Twitter, Zillow responded with a statement.
“We believe Zillow will differentiate itself to sellers by providing more accurate pricing, superior customer service and the knowledge they are working with a trusted and consumer-first company, something we’ve developed and nurtured over the last 12 years,” a Zillow spokesperson said. “We think we will succeed because we keep agents at the center of the transaction. ”
Executives at Zillow’s other iBuyer competitors — Knock and OfferPad — haven’t taken the same back-channel criticism approach. OfferPad is partnered with Zillow on its Instant Offers pilot program and until Zillow announced its own plans to finance offers, the company was one of just two institutional investor buyers for Instant Offer customers that Zillow had publicly named.