Homebuyers don't just want good rates. They want lenders to solve problems that will keep them from getting to the closing table, annual JD Power mortgage customer satisfaction survey finds
Subsidiary of First Community Bank of Tennessee announced Midwest expansion in October and has also been recognized for its efforts to reach a diverse population of borrowers
JD Power warns that the mortgage customer experience is increasingly commoditized, with few lenders finding the right formula to be seen as trusted advisers
J.D. Power's annual Mortgage Servicer Satisfaction Study finds customer satisfaction is 26% higher when mortgages are originated and serviced by the same company
JD Power finds customer satisfaction is highest when lenders employ the right mix of technology and personal interactions
Comfort, convenience and expertise drive client decisions
Brands post nearly 12 times as frequently as they respond
Agents must provide clear communications and walk clients through through every step of the process
Companies affiliated with Prudential Real Estate, Re/Max and Century 21 tops with buyers
Wells Fargo, Bank of America, CitiMortgage score below average in JD Power study
JD Power finds customer satisfaction lower among first-time buyers and sellers
J.D. Power survey shows managing buyers', sellers' expectations is key
J.D. Power: Competition puts focus on the customer
Consumers rate loan servicers
Agent performance matters most in satisfaction