Opinion
Alloy Advisors' Amit Kulkarni crunches the numbers on Real's acquisition of REMAX
Technology like AI is helping lenders do a better job of providing useful guidance and advice to borrowers, boosting customer satisfaction and repeat business, J.D. Power survey finds
While rival Rocket Mortgage seeks to boost refis by becoming largest US loan servicer, UWM CEO Mat Ishbia says AI, competitive pricing will help mortgage brokers compete for borrowers
Both companies have invested heavily in AI. But while Rocket consistently earns high marks for loan servicing, Mr. Cooper's J.D. Power rankings have been subpar for more than a decade
Survey finds lenders that have remained staffed up and invested in digital processes that streamline the mortgage process are crushing their competitors on customer satisfaction
ChatMTG can produce a rate for the consumer in less than a minute and the entire application for both new and refinanced mortgages can be completed in 10 minutes or less
Homebuyers don't just want good rates. They want lenders to solve problems that will keep them from getting to the closing table, annual JD Power mortgage customer satisfaction survey finds
Subsidiary of First Community Bank of Tennessee announced Midwest expansion in October and has also been recognized for its efforts to reach a diverse population of borrowers
Luxury brokerage The Agency announced national partnerships Friday with CrossCountry Mortgage, Choice Home Warranty and home inspection provider Pillar to Post
JD Power warns that the mortgage customer experience is increasingly commoditized, with few lenders finding the right formula to be seen as trusted advisers
J.D. Power's annual Mortgage Servicer Satisfaction Study finds customer satisfaction is 26% higher when mortgages are originated and serviced by the same company
JD Power finds customer satisfaction is highest when lenders employ the right mix of technology and personal interactions
Comfort, convenience and expertise drive client decisions
Brands post nearly 12 times as frequently as they respond
Agents must provide clear communications and walk clients through through every step of the process