Always-on and getting smarter, AI coaching options grow
If artificial intelligence can talk to your prospective leads about their housing needs, there’s no reason it can’t chat with you about your business, and it's ready to get talkative
by Craig C. Rowe Feb 10
FCC pushes Telephone Consumer Protection Act update to 2026
The Federal Communications Commission is pushing the Telephone Consumer Protection Act's 1-to-1 consent requirement to next year, due to an appeals court ruling
by Marian McPherson Jan 28
Verify by CallAction reduces risk as TCPA tightens: Tech Review
On Jan. 27, new rules for consumer contact kick in. Failure to comply can mean fines, lawsuits. Just ask Keller Williams
by Craig C. Rowe Jan 17
What you need to know about upcoming cold call rule changes
For real estate agents, changes to the Telephone Consumer Protection Act will mean being extra careful with how you gather leads, contact potential clients and manage consent
by Darryl Davis Jan 17
Consumers are changing. In 2025, proptech may finally start to notice
2025 will be a year of major change if artificial intelligence is deployed to improve the consumer experience, construction and apartment living, Inman technology expert Craig Rowe writes
by Craig C. Rowe Jan 2
Keller Williams and agent hit with class action telemarketing suit
Las Vegas resident Wayan Garvey filed a complaint calling out KW's allegedly 'relentless marketing practices' and accusing the franchisor and agent Britney Gaitan of violating federal law
by Andrea V. Brambila Jun 16
Keller Williams to pay $40M to settle cold call class action lawsuit
As part of the deal, the real estate franchisor also agreed to create a task force to 'enhance compliance' with the Telephone Consumer Protection Act
by Andrea V. Brambila Jan 13
New trial date set for fall in Coldwell Banker 'cold call' class action case
Judge refused to reconsider an order granting class certification in case where plaintiffs allege Anywhere allows its agents to violate the law to grow its market share of listings
by Andrea V. Brambila Aug 26
Mystery phone caller
Homeowner plaintiffs allege Realogy uses its corporate structure to profit from and escape liability for letting its agents violate the law through 'incessant unwanted telemarketing calls'
Coldwell Banker fends off agent cold call suit, but another springs up
The plaintiff alleges that 'repeated, unwanted calls' from the real estate franchisor violated his privacy and took time away from other activities
NAR's legal team offers tips to avoid cybercrime, lawsuits
NAR General Counsel Katie Johnson and NAR Associate Counsel Charlie Lee update Realtors on legal issues that could hit their pocketbooks
by Andrea V. Brambila May 13
Real estate agent sues SetSchedule, alleges 60+ spam calls
The suit alleges the lead generation firm won't stop harassing her with autodialed calls
by Andrea V. Brambila Mar 10
A stressed-out man
The suits exemplify patterns of behavior that other agents have alleged against SetSchedule, both in online forums and directly to Inman
7 factors chipping away at 'the golden rule'
Opinion
Here are 7 trends in the real estate industry that threaten your ability to generate business with your database leads
by Jeff Glover Dec 30
Gary Keller in front of a smartphone tech KW Keller Williams
The Austin-based real estate franchisor is the latest company to be hit with a proposed class-action lawsuit alleging unsolicited, prerecorded calls