Hear it Direct conference: Real estate consumers air top gripes with agents
Hear it Direct conference: Real estate consumers air top gripes with agents
How to provide a better customer experience and rise above 'used car salesperson' status
by Bernice Ross May 27
Treat everyone like they're your only real estate client, not 'leads'
Treat everyone like they're your only real estate client, not 'leads'
Broker Notebook
by Teresa Boardman Mar 20
The Urban Compass value proposition: 'best agents, best technology'
The Urban Compass value proposition: 'best agents, best technology'
Insights from co-founder and CEO Robert Reffkin
by Inman Jan 23
JD Power survey highlights challenges of serving first-time buyers and sellers
JD Power survey highlights challenges of serving first-time buyers and sellers
Companies affiliated with Prudential Real Estate, Re/Max and Century 21 tops with buyers
by Inman Dec 10
Re/Max using Qualtrics surveys to get feedback from brokers and agents and launch tailored Web content
Re/Max using Qualtrics surveys to get feedback from brokers and agents and launch tailored Web content
Franchisor needed a way to measure satisfaction across various products, websites and services
by Inman Oct 22
5 reasons your listing won't sell even in a seller's market
5 reasons your listing won't sell even in a seller's market
Going for sold
by Bernice Ross Jul 25
Study: Consumers more loyal to real estate companies than agents
Study: Consumers more loyal to real estate companies than agents
JD Power finds customer satisfaction lower among first-time buyers and sellers
by Inman Jul 22
You can't fire me, I quit!
You can't fire me, I quit!
Broker's Notebook
by Teresa Boardman Apr 11
Great experiences trump all in pursuit of client loyalty
Opinion
Great experiences trump all in pursuit of client loyalty
A satisfied customer is a customer for life
by Inman Mar 22
How to set the mood for showings
Pleasing buyers increases chances they'll write an offer
by Bernice Ross Mar 21
Time to bring 'quantified self' technology into the workplace
Identify which activities help achieve business goals, and which are time sucks
by Gahlord Dewald Mar 20
How has innovation in real estate benefited consumers?
Understanding what clients value can help set priorities
by Gahlord Dewald Mar 13
Brokers must lead by example
Opinion
Brokers must lead by example
Values don't matter if organization's leadership doesn't live by them
by Inman Feb 19
Agents only a component of real estate 'customer experience'
Realtor Notebook
by Teresa Boardman Feb 7
Agent rating sites rely on consumer ignorance, agent dollars
Realtor Notebook
by Teresa Boardman Nov 1