Zufog.com collects and analyzes reviews to assess brand and employees
Agents must provide clear communications and walk clients through through every step of the process
Checklist aimed at making life easier for buyers, boosting customer satisfaction
Don't ignore the largest opportunity to delight consumers and drive referrals
Sometimes, showings and opens are demoralizing
How to provide a better customer experience and rise above 'used car salesperson' status
Broker Notebook
Insights from co-founder and CEO Robert Reffkin
Companies affiliated with Prudential Real Estate, Re/Max and Century 21 tops with buyers
Franchisor needed a way to measure satisfaction across various products, websites and services
Going for sold
JD Power finds customer satisfaction lower among first-time buyers and sellers
Broker's Notebook
Opinion
A satisfied customer is a customer for life