Opinion
Be the one who educates them, provides information and holds their hand when necessary — and please answer the damn phone
Opinion
Stop the 'woe-is-me' and fearing you’ll be replaced. Go forth and guide your clients through the process of buying and selling homes
Opinion
Focus your efforts on satisfying your clients’ basic needs, and your business can grow with far less worry than you probably have now
Opinion
Listen and silent are spelled using the exact same letters
Opinion
Is it worth it to cut the human-ness out of a transaction for a flat fee?
Developing a sense of empathy, meaning and understanding to the other’s perspective
Every client question is an opportunity to prove value
Opinion
Feeling like a bewildered, overwhelmed tourist can give you insight into your clients
Actions speak louder than words
'Always creating trust' is mantra for millennium