Compass announced Monday it hired Kate Pearson, the former head of customer experience at Tesla to serve as senior vice president of operations for the New York City-based, national real estate brokerage.

Kate Pearson | Photo credit: Compass

Pearson will manage Compass’ customer experience and operational efficiency in Compass regions for both agents and employees. She’ll report to Rob Lehman, Compass’ Chief Business Officer.

“Given our 2020 goals to grow Compass, we were looking for a leader who could help us continue to improve how we deploy our technology and support to agents across the company, ensuring that we provide a white-glove experience at scale,” Lehman said, in a statement.

Pearson previously served as head of customer experience and operations at Tesla where she built the company’s North American delivery team and oversaw the launch of its home delivery program. She also previously served as the vice president of operations and digital acceleration at Walmart and chief operating officer at Cargo.

“[Pearson’s] blend of experience with established industry-leading companies like Tesla and Walmart as well as her recent experience as COO of Cargo, another high-growth startup was the perfect complement to the team we have in place,” Lehman added.

Compass has been expanding its executive team and agent base, even as the company laid off roughly 15 percent of its staff due to the coronavirus-related market slowdown. Last month, the company hired a longtime Amazon vet to serve as its chief product officer and onboarded a team in New Jersey.

Email Patrick Kearns

Compass
Show Comments Hide Comments

Comments

Sign up for Inman’s Morning Headlines
What you need to know to start your day with all the latest industry developments
By submitting your email address, you agree to receive marketing emails from Inman.
Success!
Thank you for subscribing to Morning Headlines.
Back to top
Will you attend ICLV virtually or in-person? The agenda is packed with stellar speakers and sessions.Learn More×
Limited time: Get 30 days of Inman Select for $5.SUBSCRIBE×
Log in
If you created your account with Google or Facebook
Don't have an account?
Forgot your password?
No Problem

Simply enter the email address you used to create your account and click "Reset Password". You will receive additional instructions via email.

Forgot your username? If so please contact customer support at (510) 658-9252

Password Reset Confirmation

Password Reset Instructions have been sent to

Subscribe to The Weekender
Get the week's leading headlines delivered straight to your inbox.
Top headlines from around the real estate industry. Breaking news as it happens.
15 stories covering tech, special reports, video and opinion.
Unique features from hacker profiles to portal watch and video interviews.
Unique features from hacker profiles to portal watch and video interviews.
It looks like you’re already a Select Member!
To subscribe to exclusive newsletters, visit your email preferences in the account settings.
Up-to-the-minute news and interviews in your inbox, ticket discounts for Inman events and more
1-Step CheckoutPay with a credit card
By continuing, you agree to Inman’s Terms of Use and Privacy Policy.

You will be charged . Your subscription will automatically renew for on . For more details on our payment terms and how to cancel, click here.

Interested in a group subscription?
Finish setting up your subscription