Culture, perks and leading by example are key parts of building a team that dominates in high-end real estate, real estate leaders said Tuesday at Luxury Connect in Las Vegas.

Inman events are the best way to connect, learn and grow. Join us in January for Inman Connect New York, in person or virtually. Then, continue to gain insights and build your network in October at the virtual Inman Connect. Reserve your ticket now, prices will go up!

When Aaron Kirman first decided to make the transition from solo agent to team leader, he scaled up quickly.

“I was like, ‘Oh, bigger is better,'” Kirman recalled Tuesday morning during a session of Inman Luxury Connect.

But that attitude didn’t immediately work: Kirman said he soon had 40 people on his team, but was actually doing the same amount of volume as he had been before forming the team.

“My numbers were the exact same,” he said.

Today, Kirman — an agent with Compass — has built his team to more than 100 people and inked billions in sales. And he took to the Connect stage along with Dawn McKenna, a team leader with Coldwell Banker, and Anthony Marguleas, a team leader with Amalfi Estates, to talk about just how agents can make the jump to helming a successful group of real estate professionals.

Here’s what they had to say:

Get the culture right

Kirman repeatedly stressed during the Luxury Connect session that one of the biggest components of his team is culture.

“If you have the right culture people stay,” he said.

That specifically means that his agents have opportunities to learn, and that he hopes they eventually “outpace me” in their sales. It also means that he wants agents to feel like they can grow on the team, and that those opportunities for growth will be maximized by sticking around rather than leaving.

“One bad seed could actually kill a team,” he also advised.

Marguleas made a similar point. His team of eight people has a rigorous hiring process that includes six rounds interviews. The final interview has to do with evaluating the cultural fit of the prospective hire, and it includes multiple people from the team. If the team members aren’t unanimous after that final interview, the prospective hire doesn’t get to come on board.

“It’s really slow to hire and quick to fire,” Marguleas said.

That may sound brutal, but the point is that both Marguleas and Kirman were adamant that having the right culture on a team is key to making sure it grows and thrives.

Aaron Kirman and Dawn McKenna at Inman Luxury Connect Tuesday. Credit: AJ Canaria of Moxiworks

Lead by example

McKenna said leaders also need to model the kind of life and behavior that team members want to have. 

“If you’re going to retain people you’ve got to live the life they want to emulate,” she explained, adding a moment later that “you can’t have a, ‘do as I do, not as I say.'”

She went on to explain that she thinks of herself as a kind of mom of her team, and explained that she holds events, such as bridal showers, for her team members. She was quick to add that she doesn’t do this explicitly as a retention or recruiting practice, but rather as a way to model the lifestyle and behaviors that will set the tone for the team.

“I think you’ve got to look in the mirror,” McKenna added.

Put in the time

Marguleas acknowledged that it can be challenging to find the right people, but he advised team leaders to treat the recruiting process like “like you are prospecting.”

“Put in the time and energy,” he added.

Marguleas went on to say that in his case, he has used job boards though personal referrals have been more effective ways to find successful team members.

“Personal referrals get up to speed 10 days quicker and stay 35 percent longer than candidates from a job board,” he explained.

From left to right, Aaron Kirman, Dawn McKenna and Anthony Marguleas at Inman Luxury Connect Tuesday. Credit: AJ Canaria of Moxiworks

Don’t ignore the perks

Marguleas works his agents hard. There are minimum sales requirements to stay on the team, and a set of core values that, if violated, can quickly get an agent fired.

But he also provides a number of perks. The team contributes to charity as an effort to improve the community, for example. And Marguleas himself owns a home in Tahoe, California, that all the team members are allowed to use. Perhaps most importantly, successful agents can get better and better commission splits.

While the specific perks might vary from team to team, Marguleas counseled would-be leaders to understand their own value proposition to agents.

“You really need to know,” he argued, “what you do differently.”

Email Jim Dalrymple II

Show Comments Hide Comments
Sign up for Inman’s Morning Headlines
What you need to know to start your day with all the latest industry developments
By submitting your email address, you agree to receive marketing emails from Inman.
Thank you for subscribing to Morning Headlines.
Back to top
Only 3 days left to register for Inman Connect Las Vegas before prices go up! Don't miss the premier event for real estate pros.Register Now ×
Limited Time Offer: Get 1 year of Inman Select for $199SUBSCRIBE×
Log in
If you created your account with Google or Facebook
Don't have an account?
Forgot your password?
No Problem

Simply enter the email address you used to create your account and click "Reset Password". You will receive additional instructions via email.

Forgot your username? If so please contact customer support at (510) 658-9252

Password Reset Confirmation

Password Reset Instructions have been sent to

Subscribe to The Weekender
Get the week's leading headlines delivered straight to your inbox.
Top headlines from around the real estate industry. Breaking news as it happens.
15 stories covering tech, special reports, video and opinion.
Unique features from hacker profiles to portal watch and video interviews.
Unique features from hacker profiles to portal watch and video interviews.
It looks like you’re already a Select Member!
To subscribe to exclusive newsletters, visit your email preferences in the account settings.
Up-to-the-minute news and interviews in your inbox, ticket discounts for Inman events and more
1-Step CheckoutPay with a credit card
By continuing, you agree to Inman’s Terms of Use and Privacy Policy.

You will be charged . Your subscription will automatically renew for on . For more details on our payment terms and how to cancel, click here.

Interested in a group subscription?
Finish setting up your subscription