5 things your clients won’t tell you (but you should know)
From budget to competing buyer's agents, Darryl Davis looks at the unsaid things that can cloud a client relationship, so you can communicate more clearly
by Darryl Davis May 13
Sell like a spy: Mastering connection and 'elicitation'
Spies possess an extraordinary skill set that goes far beyond the Hollywood myths — one that can be beneficial to anyone, especially real estate professionals, according to Jeremy Hurewitz
by Richelle Hammiel Jan 24
How empathy can lead the way to a 5-star client experience
Team lead Jen Berbas writes that taking into account the client perspective and experience at every stage of the transaction allows you to optimize their process and outcome
by Jen Berbas Sep 30
A CEO’s perspective on leading through constant change
Leading during times of change is challenging, new Inman contributor Justin Bailey writes, but it also presents an opportunity to propel education, build stronger teams and enhance relationships
by Justin Bailey Jul 17
9 ways to build unbreakable trust with your prospects and clients
Creating a positive perception around the service you provide is essential. Jonathan Pressman offers nine ways to make sure your brand is synonymous with integrity
5 mindfulness myths debunked — so you can enhance your edge
Mindfulness is a powerful and practical skill that can enhance your edge, efficiency and performance in both personal and professional realms, broker and coach Aaron Hendon writes
by Aaron Hendon Jun 28
Lesson Learned: Preparation and empathy create superior outcomes
Find out how Connecticut broker Elizabeth Altobelli draws on her youthful experience as a gymnast and a talent for befriending clients to make the impossible possible
by Christy Murdock Jun 18
Lesson Learned: What goes around comes around
Find out what Atlanta Realtor Nadine Lutz has learned about the wheel of life and how she serves clients with empathy and integrity
by Christy Murdock May 4
Empowering through empathy: The women's leadership advantage
By embracing and amplifying female voices, The Agency's Rainy Hake Austin writes, we can create a real estate industry that truly reflects the diversity and richness of the communities we serve
How to transform your public speaking fear into a superpower
A fear of public speaking is common, yet it's often perceived as a weakness. NYC agent Nikki Beauchamp teaches you how to turn that anxiety into fuel for your next presentation
by Nikki Beauchamp Oct 13
How to leap forward after a stumble
Your next error could be the launchpad for building a new level of trust with your colleagues and clients. The secret lies in your response
by Jay Papasan Aug 30
Want to be a better listener? These 3 keys will help
It is so easy to dismiss someone because they may make a request you do not understand or even think is stupid. Truly listening, however, can set you on a new and wonderful trajectory
by Carl Medford Aug 25
soft skills, communication, teamwork, team, agent appreciation month
Soft skills don't always come naturally, and real estate agents utilize so many in every transaction. Inman’s Dani Vanderboegh rounded up the top contributed how-tos, listicles and op-eds to help
by Dani Vanderboegh Feb 28
15 ways to make your property descriptions more inclusive
Describing a space in a way that appeals to all buyers isn’t ‘politically correct,’ it’s the law (and it’s just good business)
by Christy Murdock Feb 23
6 client types every new agent should mentally prepare for
Opinion
As a new agent, you'll likely meet all sorts of different clients and personalities. Knowing how to approach each personality type will help you better communicate and navigate obstacles
by John Giffen Jul 5